Global Shared Services and Inclusion: Three Stages

For several decades, companies have been shifting their services operations to locations around the world in order to leverage local talent and achieve greater cost efficiency. These efforts have had a number of labels over time, including business process outsourcing, offshoring, shared service centers, and more. The industry continues to expand, transforming an increasing number of organizational functions. In order to achieve their shared services goals, organizations must be able to anticipate and address the inclusion challenges that emerge. 

In this white paper, discover the three developmental stages of shared service operations and strategies for helping global teams work together efficiently and inclusively.

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Global Shared Services and Inclusion Three Stages

About the author

Headshot of Aperian co-Founder, Ernest Gundling, Ph.D.

Ernest Gundling, Ph.D.


Dr. Ernest Gundling is a Co-Founder and Managing Partner of Aperian, and has been involved with the organization since its inception in 1990. He partners with Fortune Global 100 clients to develop strategic global approaches to leadership, organization development, and relationships with key business partners. Dr. Gundling also works with executives with global responsibilities and...

Author bio
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