We at Aperian rely heavily on the expertise, experience, and qualities of our global network of senior consultants. Currently, we have approximately 175 facilitators representing 40 different nationalities in 36 countries of the world. They speak a total of 27 languages. We receive, however, many more inquiries and questions from potential facilitators and consultants who want to work for us. We, therefore, want to shine a spotlight on our hiring process. How do we assess the qualities of a great cross-cultural consultant? What are we looking for in a cross-cultural consultant? Finally, we will highlight the quality management we practice to ensure that our clients receive a global delivery and facilitation standard that meets their high expectations across the world.
Our network of cross-cultural consultants brings experience from a wide range of industries like advertising, academics, telecommunication, mining, automotive, pharmaceuticals, construction, and hospitality. Their subject matter expertise is just as diverse, ranging from organizational development, diversity & inclusion, international mobility, conflict resolution, and team-building to global leadership development, mergers & acquisitions, and executive coaching.
In addition to real global work experience, we look for individuals with experience in training and delivery. Most importantly, of course, is the facilitator’s ability to listen closely to clients and bridge cultural gaps through a natural coaching and consultative approach. We go beyond sharing a list of “dos and don’ts” with our clients, and really dig into the “why” behind the behavior, while actually practicing the cross-cultural skills the client will need to be successful in a global environment. The facilitator must be able to connect with clients and meet them where they are at, whether it is a one-on-one coaching session or virtual session for 50 people.
Real life international business experience, industry-specific knowledge, and a toolbox of facilitation and coaching techniques are qualities of a great cross-cultural consultant at Aperian.
Still, from time to time, none of our consultants match the specific needs, as our Global Talent Resource Coordinator notes,