This is a guest post by Carrie Harrington, Managing Director of Product Development, and Anthony Greco, Managing Director of Learning Solutions, at Aperian.
At Aperian, delivering value is more than a goal—it’s a standard we hold ourselves to across every product, interaction, and experience. In a world where organizations are under pressure to do more with less, the need to show meaningful outcomes from every dollar spent has never been greater. That’s why we’ve created our own internal metric to answer a deceptively simple question: Are we helping people learn?
Enter: Learning moments—our internal compass for measuring the value we bring to our clients.
Product teams often talk about value. Customers ask for it. But in the world of learning and development, value can feel elusive. It’s not easy to quantify self-awareness, mindset shifts, or cultural insights. Clients ask us, “How many mistakes will we avoid by engaging with you?” or “How will our collaboration improve after this training?”
These are hard questions. But they’re the right ones. And they pushed us to rethink how we measure impact.
Learning moments were born out of this challenge—the need to track something tangible, consistent, and meaningful across everything we do. Whether we’re facilitating an in-person session, rolling out a new digital feature, or designing a learning module, we wanted one metric that could guide our work and reflect how much value our users are gaining.
A learning moment is any of the following:
These moments are often invisible. But they are the essential units of growth. We spent months auditing our programs and platform experiences to evaluate how learners engage with content, what triggers behavior change, and where the “aha” moments happen.
With this foundation, we developed a model to determine learning moments across our solutions, including each learning module, activity, and training program. We established a per-hour average, allowing us to track and benchmark over time. In 2024, we established our baselines and saw consistent growth quarter-over-quarter. Now in 2025, we’re able to measure year-over-year progress.
This metric isn’t just a retrospective tool—it’s part of how we make product decisions.
When we release a new feature or update a learning experience, we look at how it influences learning moments. If a change isn’t creating value, we reevaluate. If it is, we continue to iterate.
Take the launch of My Skills in September 2024. This feature guides learners through activity checklists to develop essential skills for interactions with global colleagues and customers. After introducing Cultural Agility and Team Collaboration skills, we saw a measurable increase in learning moments, indicating deeper engagement and more meaningful skill development. This feedback loop drives our ongoing improvements.
Learning moments give us a consistent way to measure impact across all of our solutions. While each solution has its own metrics tailored to its unique goals, learning moments help us see the bigger picture of how individuals are engaging, growing, and applying what they’ve learned across our entire ecosystem.
We also collaborate closely with our clients to identify the specific metrics that matter most to them—whether it’s stronger team collaboration, improved cross-cultural communication, faster onboarding, or higher performance. These business outcomes guide how we design, deliver, and measure learning. Our role is to ensure that our learning experiences not only align with those goals but also contribute meaningfully to them.
While our internal metrics help us assess and improve learning experiences, they’re always in service of driving real results for our clients and moving the needle where it matters most: human growth and capability.
In the end, it’s not just about measuring learning—it’s about making learning matter. Want to learn more about how we align learning with your business goals? Let’s talk.
